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Tepat Training & Consultancy PLT
Unit 2-2-22 1 Square, Tingkat Mahsuri The One
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046192792

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GSDC's Global accredited ITSM Foundation: ISO/IEC 20000:2011 is focused on the entry-level qualification in the field of IT Service Management. ITSM Certification qualification focuses on the key elements, concepts, and terminologies associated with IT service lifecycle management. It includes IT Service Management Lifecycle Phase Interactions & Outcomes, ITSM processes, and Service Management best practices. It consolidates key IT Service Management's core components with the quality standards of the ISO/IEC20000 standard. The GSDC IT Service Management confirmation program offers a few side-section and extension conceivable outcomes for those experts with ITSM capabilities.

ITSM Framework is the most popular and recognized IT Service Management framework adapted by several organizations around the world. Earning an ITSM foundation certification will help you to learn the IT Service Management framework and ITIL lifecycle. These skills will help you to advance your career.

One of the main benefits of ITSM certification is, while employers looking for candidates for their IT positions, ITSM foundation certification is considered as important merit. Therefore, if you are in the IT world or willing to pursue your career in the IT sector, ITSM foundation certification is worth it to invest in your career.

Certification badge for agile service management

Course Objectives

A clear understanding of:

  • Fundamental requirements for an ITSM.
  • Continual improvement activities.
  • Information Service Management terms and definitions.
  • Documentation and process requirements of an ITSM.
  • Plan-Do-Check-Act (PDCA) cycle for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and continually improving the effectiveness of an organization's ITSM.
  • The basics of Service management systems and process areas.
  • The basics of Service catalogues, Service level agreements, and service continuity plan.
  • Internal and external audit's performance, their operation and the associated terminology.
  • Relationship with best practices, ITIL®, and related standards, ISO 9001 and ISO/IEC 27001.
  • Creating an Agile workspace.
Target Audience

ITSM Foundation Certification is an essential requirement for those professionals who need a basic understanding of IT Service Management Framework and how it may be used to enhance the quality of IT service management within an organization.

ITSM certification is most suited for:

  • IT Managers/Support teams
  • System Administrators/Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management team/Development team
  • Process Owners/Practitioners

Course Benefits

  • Get hired easily.
  • Learn Leadership responsibilities.
  • Improved credibility.
  • Increased client satisfaction.
  • Creates a culture of continuous improvement.

Pre-Requisites

There is no specific eligibility requirement for ITSM Foundation certification exams. Any professional who gets a passing score from the ITSM foundation exam gets the ITSM foundation certifications.
There are no mandatory pre-requisite for ITSM Foundation: ISO/IEC 20000:2011 but below are few recommendations:

  • Recommended to have work experience in quality and security
  • Recommended to have work experience in Service Provider Organization
Examination
  • 60 minutes exam.
  • 40-multiple choice questions (MCQs).
  • 26 out of 40-65% is needed to pass.
  • In case Participants do not score passing percentage then they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up to 30 days from the date of the 1st exam attempt.
IT Service Management Certificate





GSDC's IT Asset Management certification validates an overall understanding of IT Asset Management (ITAM) as a process set and the IT Asset Management Lifecycle. You will gain a foundational understanding of ITAM related activities including Hardware Asset Management and Software Asset Management. With this ITAM Certification, you will also learn the benefits of receiving best-practice related guidance as to how to integrate these activities and processes into an overall Service Lifecycle within IT.

IT Asset Management (ITAM) is increasing across the board selection around the world. As IT users keep on developing alongside center IT capacities getting to be accessible as an administration and as administrative and permitting weights to keep on expanding, people associated with IT Asset Management need to turn out to be progressively particular and increasingly talented.

Certification badge for IT Asset Management

Course Objectives 

Clear understanding of:

  • Systems and equipment that exist.
  • The principles and objectives of the IT Asset Management Processes.
  • Key differences between Software Asset Management and Hardware Asset Management Processes.
  • Alignment of IT Asset Management (ITAM) with best practice frameworks and standards such as ITIL®, ISO2000®, and COBIT®.
  • The positioning of the components.
  • Use of components.
  • Cost of components.
  • Timeline of their addition to the inventory.
  • Life Span of components.
  • Measurement of impact on IT and business services.
Target Audience

  • IT Manager
  • Procurement Manager
  • Financial Manager
  • IT operations Manager
  • Project Manager
  • Process Manager
  • Contract Manager
  • Risk Manager
  • Business continuity Manager
  • Security Manager

Course Benefits

  • Get hired easily.
  • Prove your Management skills & understanding.
  • Gain an in-depth understanding of Asset Management.
  • Implement your skills in any Large Organization.

Examination
  • 60 minutes exam.
  • 40 multiple-choice questions (MCQs).
  • 26 out of 40-65% is needed to pass.
  • In case a participant does not score a passing percentage, they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up to 30 days from the date of the 1st exam attempt.
IT Asset Management Foundation Certificate





GSDC's global accredited ISO 27001 Lead Auditor (ISO27KLA) Training and certification will give an itemized comprehension of review philosophy including meeting methods, inspecting hazard appraisals, guaranteeing fitting restorative activity and rehearsing new aptitudes.

 We understand that seeking after the privilege certification for your association can be overpowering, especially on the grounds that there are such a significant number of varieties.

 These varieties are here and there renamed or superseded by more up to date principles, which can cause a few disarrays.

 The motivation behind this paper is to enable the participants to comprehend ISO27001 certification furthermore, investigate the advantages of following the information security rules set by the Government.



Course Objectives
After the completion of your training you will be able to:
1. Perform Audit Planning.
2. Handle Audit Interviews.
3. Manage Audit Program.
4. Draft Audit Reports.
5. Draft Non-Conformity reports.
6. Perform an On-Site Audit.
7. Lead a team of Auditors.
8. Real-time scenarios of challenges faced in Audit.

Target Audience

  • Project Managers
  • Project Board Members
  • Senior Responsible Owners
  • Team Managers
  • Product Delivery Managers
  • Project Assurance
  • Business Change Analysts
  • Project Support
  • Project and Program Office Personnel
  • Operational line managers/staff
Course Benefits

Get hired easily.
Learn Leadership responsibilities.
Learn how to perform Internal ISMS audits.
Master in ISMS improvement techniques.
Control objectives and controls.

Pre-Requisites

There are no mandatory pre-requisites for ISO 27001 but below are few recommendations.

  • Recommended to have training on ISO 27001 through a qualified training institution.
  • Recommended to have work experience in quality and security.
Examination
  • There will be an online training followed by multiple choice exam of 100 marks.
  • You need to acquire 60+ marks to clear the exam.
  • If the participant fails, he/she can re-take the exam after one day.
  • In case the participant does not score the passing percentage, then they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up to 30 days from the date of the 1st exam attempt.

ISO 27001 Lead Auditor Certificate









Certified DevOps Practitioner (CDP) Certification governed by GSDC is focused on understanding the DevOps framework from a practical implementation perspective. The certification provides the participants with the ability to learn and demonstrate competency through a strong understanding of the DevOps framework and the benefits of implementing DevOps. It makes them knowledgable about the elements they will be needing for a successful implementation of DevOps.

Once the training is complete, the participant will know how to embrace cultural change and bring organizational changes necessary to the success of DevOps implementation. Not only that, they will be able to advocate the DevOps implementation for delivering high business value with the use of automation and cross-functional team.

In a nutshell, this particular course builds a strong understanding of the interfacing of existing established frameworks with DevOps which works as a catalyst.

Certification badge for lean six sigma black belt
Course Objectives
The high-level learning objectives of the Certified DevOps Practitioner Certification course are as below:
1. Understanding DevOps basics.
2. Challenges in the current IT environment.
3. DevOps role in Digital Transformation.
4. Managing Cultural Changes.
5. Continuous Integration & Continuous Delivery.
6. Popular tools to achieve 360-degree automation.
7. Implementation Strategies.
8. DevOps and other processes.
9. Real-life case studies and examples.
10. DevOps best practices.

Target Audience

The target audience for Certified DevOps Practitioner Certification is professionals across all IT practices. Anyone who is a part of any kind of IT project or wish to understand the DevOps methodology will benefit from this course.

  • Software Development Professionals
  • IT Service Management Professionals
  • Project & Program Managers
  • IT Directors
  • Business Analysts
  • Testing Professionals
  • Data Center Professionals
  • Release Managers
  • Change Managers
  • System Architects
  • System Engineers

Course Benefits

  • Improved knowledge and latest skills.
  • Better growth prospects.
  • High employability.
  • Better pay package.
  • Strong understanding of latest automation toolset.
  • Globally recognized certification.

Pre-Requisites
There is no mandatory pre-requisite to register for this certification course. Just a 2 years of IT experience is recommended.

Examination
  • Ensure that you have filled up the basic details.
  • This exam consists of 40 multiple-choice questions.
  • Candidate needs to score a minimum of 65% of the total marks (i.e. 26 out of 40) to pass this examination.
  • The total duration of this examination is 90 minutes.
  • Candidate should Tick against only one correct answer in Multiple Choice Questions.
  • There is no negative marking system applicable to this examination.
  • In case Participant does not score passing % then they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up to 30 days from the date of the 1st exam attempt.
DevOps Practitioner Certificate






Certified DevOps Engineer Certification governed by GSDC is focused on understanding the DevOps framework from practical tools implementation perspective.

 

DevOps Engineer Certification qualifies various aspects of the principles of continuous development and deployment, software development operations, continuous integration, automation of configuration management and learns the various tools like Git, Docker, Jenkins, Nagios, Puppet, Ansible, and Kubernetes.

 

The focus is to understand DevOps right from the cultural change and leading to an understanding of various roles & responsibilities, cross-functional team structure and the importance of automation for achieving benefits from successful DevOps implementation.

 

The certification provides the participants with the ability to learn and demonstrate competency through:

  • Best practices about Continuous Development, Continuous Integration, Continuous Testing, Configuration Management, Continuous Deployment and finally Continuous Monitoring of the software throughout its development life cycle.

  • DevOps principles, Source Code Management, Building CI / CD pipelines, Hands-on experience in Git, GitHub, Docker, Kubernetes, Puppet, Chef, Ansible, Nagios, etc.

  • Strong understanding of DevOps framework and the benefits of implementing DevOps.

  • Necessary elements to successfully implement DevOps.

  • Advocating the DevOps implementation for delivering high business value with the use of automation and cross-functional team.

  • Strong understanding of interfacing of existing established frameworks with DevOps.

Certification badge for devOps engineer

Course Objectives
The high-level learning objectives of the Certified DevOps Engineer Certification course are designed to:
1. Understand the DevOps Concepts and DevOps Tools.
2. Continuous Integration & Continuous Delivery.
3. Spread knowledge about popular tools to achieve 360-degree automation.
4. Make the participants aware of implementation Strategies.
5. Understand the concept of DevOps and the need for DevOps.
6. Understand cloud computing and virtualization.
7. Learn and Manage Version control with GIT.
8. Create and configure lightweight, reproducible, and portable development environments with Vagrant.
9. Perform Configuration management using Puppet.
10. Implementation of Continuous Integration (CI) with Jenkins.
11. Implementation of infrastructure monitoring with Nagios.
12. Understand containers using Docker.
13. Perform Configuration management using Chef.
14. Get hands-on practice on all the major components covered in this course.

Target Audience

The target audiences for Certified DevOps Engineer Certification are professionals across all IT practices. Anyone who is a part of any kind of IT project or wish to understand the DevOps methodology will benefit from this course.

  • Software Development Professionals
  • IT Service Management Professionals
  • Project & Program Managers
  • Business Analysts
  • Testing Professionals
  • Data Center Professionals
  • Release Managers
  • Change Managers
  • System Architects
  • System Engineers

Course Benefits 

  • Improved knowledge and latest skills.
  • Better growth prospects.
  • High employability.
  • Better pay package.
  • Strong understanding of latest automation toolset.
  • Globally recognized certification.

Prerequisites
Knowledge of software development, preferably in Java and the UNIX/Linux .

Examination
  • Participants are recommended to undergo 16 hours of training by qualified DevOps trainer.
  • Examination consists of 40 multiple choice questions. All questions must be attempted.
  • Passing score is 70% i.e. 28 out of 40 questions must be answered correctly.
  • It is a closed book examination.
  • In case the participants do not score passing percentage, they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up-to 30 days from the date of 1st exam attempt.

DevOps Engineer Certificate

Certified DevOps Developer (CDD) Certification governed by GSDC is focused on understanding the DevOps framework from practical tools use & implementation perspective.

In DevOps Developer certification you will learn various practices and principles of how to do continuous development and deployment with any errors for complex software development and others processes like integration, automation and you will learn required tools to perform above practices like Git, Docker, Jenkins, Nagios, Puppet, Ansible, and Kubernetes.

The focus is to understand DevOps right from basic and leading to an understanding of your role & responsibilities and learn cross-functional team structure and the importance of automation for achieving benefits from successful DevOps implementation.

 The certification gives the learners the ability to learn and demonstrate competency through:
  • The performance of Continuous Development, Continuous Integration, Continuous Testing, Configuration Management, Continuous Deployment and finally Continuous Monitoring of software development throughout the life cycle.

  • The leaning of DevOps principles, Source Code Management, Building CI / CD pipelines, achieving a real-time hands-on experience in Git & GitHub, Docker, Kubernetes, Puppet, Chef, Ansible, Nagios, etc.

  • A Strong understanding of DevOps framework and the benefits of implementing DevOps.

  • Knowledge about the necessary elements to successfully implement DevOps.

  • The power of Advocating the DevOps implementation for delivering high business value with the use of automation and cross-functional team.

  • Strong understanding of interfacing of existing established frameworks with DevOps.

Certification badge for certified devOps developer

Course Objectives
The high-level learning objectives of the Certified DevOps Developer Certification course are mainly designed in such a way that the participants will:
1. Get to know DevOps Concepts and DevOps Tools.
2. To learn Continuous Integration & Continuous Delivery.
3. Learn Implementation Strategies.
4. Understanding cloud computing and virtualization.
5. Learn Manager Version control with GIT.
6. How to create and configuring lightweight, reproducible, and portable development environments.
7. Learn how to perform Configuration management using Puppet.
8. Implement continuous integration (CI) with Jenkins.
9. Implement infrastructure monitoring with Nagios.
10. Learn Docker and it's application.
11. Performing Configuration management using Chef.
12. Getting hands-on practice on all the major components covered in this course.

Target Audience

The target audience for Certified DevOps Developer Certification is professionals across all IT practices. Anyone who is a part of any kind of IT project or wish to understand the DevOps methodology will benefit from this course.

  • Software Developers
  • IT Service Managers
  • Project & Program Managers
  • Business Analysts
  • Testing Professionals
  • Data Center Professionals
  • Release Managers
  • Change Managers
  • System Architects
  • System Engineers

Course Benefits
Improved knowledge and latest skills.
Better growth prospects.
High employability.
Better pay package.
Strong understanding of latest automation toolset.
Globally recognized certification.

Prerequisites
Knowledge of software development, preferably in Java and the UNIX/Linux .

Examination
  • Participants are recommended to undergo 16 hours of training by qualified DevOps trainer.
  • Examination consists of 40 multiple choice questions. All questions must be attempted.
  • Passing score is 70% i.e. 28 out of 40 questions must be answered correctly.
  • It is a closed book examination.
  • In case the participant do not score passing percentage then they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up-to 30 days from date of 1st exam attempt.
DevOps Developer Certificate

Agile is today's buzz word. At present there is a wave 2 going on. Doing Agile was the wave 1 but wave 2 is being Agile in true sense.

Today Agile is treated as a mind-set and with that mind-set there are few frameworks which you can follow. Scrum being the most widely used framework, is simple to understand and adopt.

A scrum master is the facilitator for an agile development team. Scrum is a methodology that allows a team to self-organize and make changes quickly, in accordance with agile principles.

The scrum master manages the process for how information is exchanged.

The scrum master is responsible for:

  • Helping the team to reach consensus for what can be achieved during a specific period of time.

  • Helping the team to reach consensus during the daily scrum.

  • Helping the team to stay focused and follow the agreed-upon rules for daily scrums.

  • Removing obstacles that are impeding the team's progress.

  • Protecting the team from outside distractions.

Certification badge for agile scrum master

Course Objectives
Clear understanding of
1. What is agile and benefits of being agile.
2. Agile Manifesto.
3. Values and principles of agile.
4. IA leaner software development lifecycle.
5. A more adaptive project management method.
6. How to prepare and maintain different project plans.
7. Scrum Roles, artefacts and events.
8. How to estimate the requirements using estimation techniques.
9. Writing the user stories.
10. Prioritizing the delivery as per business value.
11. Continuous exploration and rolling wave planning.
12. How to plan the sprints?
13. Bringing transparency and predictability in the delivery process.
14. Respond quickly to the changing requirements.
15. How to implement a complete Agile Scrum framework which is scalable.

Target Audience

  • Anyone who wants to become smart in implementing Scrum in their organizations.
  • Software Engineer
  • Product Manager
  • Project Managers
  • Project leads / Team leads
  • Business Analyst
  • Development Team Member
  • Software Testers
  • IT professionals in the fields of IT project management, software development, business management and IT service management.

Course Benefits

  • Easily handling large & complex projects.
  • Become a master in Scrum techniques.
  • Create Agile environment.
  • Enhanced performance in Changing Environment.
  • Coach your team with respect to Business objectives.

Prerequisites
There are no prerequisites for attending the course itself. A degree of course completion from our Certified Scrum Trainer makes you eligible for Agile Scrum Master Online Test.

Examination
  • Ensure that you have filled up the basic details.
  • This exam consists of 40 multiple-choice questions.
  • Candidate need to score minimum 65% of the total marks (i.e. 26 out of 40) to pass this examination.
  • Total duration of this examination is 90 minutes.
  • Candidate should Tick against only one correct answer in Multiple Choice Questions.
  • There is no negative marking system applicable in this examination.
  • In case Participant do not score passing % then they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up-to 30 days from date of 1st exam attempt.


GSDC is globally accredited Agile Scrum Foundation (ASF) certification validates your knowledge in Agile methodologies and Scrum practices. Agile methodologies are popular approaches in software development, while Scrum practices include software development by cross-functional and self-managed teams, producing working code at the end of each iteration or sprint.

You will become Scrum-qualified while enhancing your ability to develop and deliver high-quality products and apply Scrum concepts on the job which is specially designed to shape your professional knowledge for Agile Methodologies and Scrum Practices. It is especially useful for those leading or participating in projects. This certification is especially interesting for professionals who work in areas including project management, software development, IT service management and business management.

Certification badge for Agile Scrum Foundation

Course Objectives

Clear understanding of:

  • The concepts of Agile and Scrum including the "Agile way of thinking.
  • Scrum practices including roles, events, the importance of backlog.
  • The philosophy behind Agile and Scrum.
  • Insights into the division of responsibilities between the business and IT, and within Scrum teams.
  • Explore various agile methods.
  • Scrum planning and estimation.
  • Monitoring of Scrum projects.
  • Estimating Kanban boards and Information Radiators.
  • Implementing an Agile Environment in Complex Projects.
  • Creating an Agile workspace.
Target Audience

  • Professionals working (or beginning to work) in Agile environments
  • Project managers
  • Software developers
  • IT Service Management Professionals
  • Business managers
  • Professionals interested in developments in IT and Project Management

Course Benefits

  • Acquire the skills and principles of Scrum.
  • Broaden your mindset.
  • Stay ahead in your career.
  • Enhance team collaboration.

Prerequisites
Service Management or ITIL knowledge is recommended for this particular certification.

Examination
  • 60-minutes exam.
  • 40-multiple choice questions (MCQ).
  • 26 out of 40-65% is needed to pass.
  • In case the participant does not score the passing percentage, they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up to 30 days from the date of the 1st exam attempt.
Agile Scrum Foundation Certificate


This course on Agile Service Management would provide introduction to Service Management using Agile thinking. Agile Service Management brings together the application and integration of Agile principles with Service Management processes and Process design.

It reduces the rigidity which is introduced due to the ITIL framework, enhancing overall IT efficiency and effectiveness.

You will learn Agile and Service Management practices to support end to end Agile Service Management using Agile manifesto comprising 4 values:

  • Individuals and interactions over processes and tools

  • Working software over comprehensive documentation

  • Customer collaboration over contract negotiation

  • Responding to change over following a plan

Over the past few years, agile has been getting more traction in other fields, such as Sales and Marketing.

People started to find a way to take the agile core values away from just software development and made them applicable for all types of organizations.

Agile Service Management improves collaboration between Dev and Ops, by eliminating constraints in process workflows through an iterative approach to designing and building processes and services.

Certification badge for agile service management

Course Objectives

Clear understanding of

  • Agile
    • Agile Manifesto
    • Agile Concepts
    • Scrum Roles, artefacts and events
  • Service Management (ITIL)
  • How ITIL and Agile would fit together
  • Tackling the challenges
    • Change Management and Release planning
    • Application of right delegation model
  • Integrating ITIL and Scrum roles
    • Service Owner and Scrum Product Owner
    • CSI Manager and Scrum Master
Target Audience

  • Anyone responsible for designing, re-engineering or improving process.
  • Process owners and process managers, process consultants and other process stakeholders.
  • Service Delivery Managers aiming to create DevOps environment

Course Benefits

  • Be 'more responsive' and do 'more with less'.
  • Bringing your IT Service Management (ITSM) more advance and marketable.
  • Gain technical skills and knowledge to make existing ITIL processes 'more Agile'.
  • Learn integration of ASM with Agile Project Management and Agile Test Management.
  • Acquiring more skills & knowledge to earn more monetary value.

Prerequisites
IT Service Management or ITIL knowledge recommended.

Examination
  • 60-minute exam.
  • 40-multiple choice questions (MCQ).
  • 26 out of 40-65% is needed to pass.
  • In case Participant do not score passing % then they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up-to 30 days from date of 1st exam attempt.
Agile ITSM Service Manager Certificate